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WARRANTIES
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When
choosing a monitor, consider the company behind it.
First and foremost, make sure that the company offers
a money-back guarantee. Most displays show their problems
right out of the box or within the first month or two
of use, so you want to be able to return it for a refund
or an exchange with a minimum of hassle. Ninety days
is standard, but this varies among retailers (many online
retailers give you only 30 days). Also, beware of restocking
fees.
Next, consider the warranty coverage. Most companies
offer at least two to three years of parts-and-labor
coverage; anything less is suspect. If you're buying
an LCD, make sure that the backlight is covered by the
warranty; manufacturers used to exclude them from coverage,
but more and more now include them.
LCD buyers should also note a company's policy on defective
pixels; one or two defects are to be expected, but if
there are many, you should be able to return the unit
for exchange or a refund. Some companies deal with pixel
problems on a "case-by-case" basis, meaning that they
don't have a set policy. If you end up with a problematic
display, you'll have to negotiate with them. This is
where the satisfaction-guaranteed return policy can
become very important.
You're far less likely to need technical support for
a monitor than for a computer system or a software program.
Still, it's good to know that there's someone you can
call if trouble arises; look for toll-free support numbers
and weekend coverage.
Be sure to keep all the packing material for your monitor.
If you should ever need to return it or ship it back
for warranty service, you'll need the packaging. Monitors
can be bulky, fragile, and extremely difficult to protect
adequately. You don't want to end up improvising.
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